1. Return Time Limit (Policy Duration)
   You have 7 daysfrom the date of delivery to request a return, refund, or exchange. After 7 days, we will not be able to process any return, refund, or exchange requests.
2. Eligibility for Refund/Replacement
   You are eligible for a full refundor replacementonly under these conditions:

• If you received a wrong productdue to an error on our end
• If the product was damaged during shippingbecause of faulty packaging or handling by us

3. Conditions for Return
   For a successful return, please ensure:

• The product is unusedand in the exact same condition as when you received it
• The original packaging, tags, and all included accessoriesare intact and complete
• You provide valid proof of purchase(order number/invoice)
• The product has not been damaged or had parts missing due to customer mishandling

4. Non-Returnable Items

• Sale or discounted itemscannot be returned
• Perishable goods, intimate wear, gift cards, or downloadable software
• Any product damaged after delivery due to customer’s fault

5. How to Initiate a Return

• First, email us at support@roxawell.com with your order number and reason for return
• Our team will guide you through the return process
• Return shipping costsare to be borne by the customer

6. Refund Process

• Refunds will be processed only after we receive and inspect the returned product
• Once approved, we will notify you via email
• The refund will be credited to your original payment method within 5-10 working days

7. Exchange (Replacement) Policy

• We replace products only if they are defective or damaged due to our error
• For exchanges, email us at support@roxawell.com
• Send the product to:
  Azad Chowk,
  Borkhed Road, Dhad,
  Buldhana, Pin – 443106

8. Late or Missing Refunds

• First check your bank account or credit card statement
• Contact your bank/credit card company as processing may take time
• If still unresolved, email us at support@roxawell.com

9. Need Help?
   Contact us for any queries:
   Email:support@roxawell.com
   Address: Azad Chowk, Borkhed Road, Dhad, Dist. Buldhana, Pin – 443106

Note: We recommend using a trackable shipping service when returning products. We are not responsible for items lost during return transit.