Privacy Policy

ROXAWELL

This Privacy Policy describes how ROXAWELL we collect and protect your personal information when you visit or make a purchase from www.roxawell.com.

We are committed to protecting your privacy and ensuring compliance with applicable Indian laws, including the Information Technology Act, 2000 and SPDI Rules, 2011.

Information We Collect

We may collect the following personal information when you interact with our website or place an order:

Full Name
Email Address
Phone Number
Shipping Address

Sensitive payment information such as debit/credit card details, UPI, or banking data is securely processed by third-party payment gateways and is not stored or accessed by ROXAWELL.

Payment Processing

We use trusted third-party payment services, including:

Razorpay
Cash on Delivery (COD)

All online payments are processed securely by Razorpay in accordance with their privacy and security standards.

How We Use Your Information

Your information is collected and used strictly for legitimate business purposes, including:

Processing and delivering orders
Communicating order status and updates
Providing customer support
Improving website performance and customer experience

We do not sell, rent, or misuse your personal information.

Cookies & Tracking Technologies

We use cookies and tracking tools such as Facebook Pixel to:

Analyze website traffic
Improve advertising effectiveness
Enhance user experience

You may disable cookies through your browser settings, though some features of the website may not function properly.

Third-Party Disclosure

We may share limited personal information only with trusted third parties when required for service fulfillment, such as:

Razorpay (payment processing)
Courier partners (Ithink Logistics) for shipping and delivery

These third parties are contractually obligated to protect your data and use it only for the intended purpose.

Data Security

We adopt reasonable security practices and procedures to protect your personal information from unauthorized access, loss, misuse, or disclosure, in compliance with Indian data protection laws.

User Rights

As a user, you have the right to:

Access your personal information
Request correction of incorrect data
Withdraw consent by contacting us

Requests can be made via email at support@roxawell.com.

User Consent

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Policy Updates

ROXAWELL reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page.

Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at:

📧 Email: support@roxawell.com