Terms & Conditions
Welcome to ROXAWELL. By accessing or using our website www.roxawell.com, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General
ROXAWELL is an online platform that sells trending gadgets across India.
By using this website, you confirm that you are legally capable of entering into a binding contract under Indian law.
2. Product Information
We make every effort to display product details, descriptions, and images accurately.
However, slight variations in color, packaging, or appearance may occur due to lighting, screen settings, or manufacturing updates.
ROXAWELL does not guarantee that all product information is error-free.
3. Pricing & Payments
All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We reserve the right to change prices at any time without prior notice.
Payments are processed securely through Razorpay or Cash on Delivery (COD).
ROXAWELL does not store your card, UPI, or banking details.
4. Order Acceptance & Cancellation
Order confirmation does not guarantee order acceptance.
We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraudulent activity.
Orders can be cancelled before dispatch only. Once shipped, cancellation requests will not be accepted.
5. Shipping & Delivery
Orders are processed within 1–2 business days and delivered within 3–7 business days, subject to location and courier availability.
Delivery timelines are estimates and may vary due to unforeseen circumstances.
ROXAWELL is not responsible for delays caused by courier partners, natural events, or incorrect shipping details provided by the customer.
6. Returns, Refunds & Replacements
Returns, refunds, and replacements are governed by our Refund & Return Policy, available on the website.
Customers are advised to read the policy carefully before placing an order.
7. User Responsibilities
By using this website, you agree:
Not to misuse the website or engage in fraudulent activities
Not to provide false or misleading information
Not to attempt unauthorized access to the website or its systems
Any violation may result in termination of access.
8. Intellectual Property
All content on this website, including logos, text, images, and graphics, is the property of ROXAWELL.
Unauthorized use, copying, or reproduction of any content is strictly prohibited.
9. Limitation of Liability
ROXAWELL shall not be liable for:
Any indirect, incidental, or consequential damages
Losses arising from misuse of products
Delays or failures beyond our reasonable control
Use of products is at the customer’s own discretion and risk.
10. Third-Party Services
Our website may involve third-party services such as payment gateways and courier partners.
ROXAWELL is not responsible for the policies or actions of these third parties.
11. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in Maharashtra, India.
12. Changes to Terms
ROXAWELL reserves the right to modify or update these Terms & Conditions at any time without prior notice.
Continued use of the website implies acceptance of the updated terms.
13. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
📧 Email: support@roxawell.com